Lirnexa Platform
Refund Policy
Last updated: July 14, 2026
This Refund Policy regulates the procedure and conditions of refunds and subscription cancellations on the Lirnexa educational platform.
1. Refund Conditions
Because the Service provides digital content and SaaS (Software as a Service) access, payments for subscription periods are non-refundable once access has been successfully granted in the user's dashboard.
The user confirms their understanding that the service is considered fully rendered at the moment access is granted for the paid period.
2. Subscription & Auto-Renewal Cancellation
You can cancel your subscription auto-renewal at any time through your dashboard settings or by contacting our customer support.
Upon cancellation of auto-renewal, your platform access remains active until the end of the currently paid period, after which your subscription will stop and no further charges will apply.
3. Exceptions & Compensation
Refunds for the active billing period are only possible in exceptional cases, such as prolonged technical failures on the Service side (making the platform unusable for more than 48 consecutive hours).
To request an exceptional refund, the user must contact support at [email protected] within 14 calendar days from the date the issue occurred.
4. Processing & Payout Terms
Refund requests are processed by support within 3-5 business days.
Upon approval of the request, refunds are credited to the same bank card used for the transaction, subject to bank processing terms (typically 1 to 10 business days).
Contact Information
Company / Sole Trader
[PE Shkarta Hryhoriy Pavlovych]
Tax ID / Registration No.
[3547809851]